- Unlimited Projects
- Unlimited Collaborators
- Project Templates
- Admin Controls
- Single Sign-On
- Customer Success
- Live Chat Support
Everything in Business, plus:
- Unlimited Everything
- Advanced Security
- Custom Onboarding
*Packages require onboarding. A one-time setup fee will be added to your invoice in that regard. See FAQs below for additional information.
Do you offer discounts to academics, students, or non-profits?
Yes. If an entire educational organization, such as a university, is interested in a school-wide subscription, we can offer a reduced rate for an Enterprise plan. We reserve the right to end the discount program due to abuse of the promotion or other circumstances. Please contact us directly for more information.
How do I get a free trial?
Free trials are provided to potential customers who are seriously evaluating Synapse. If you would like to consider purchasing Synapse, feel free to request a demo and ask for your free trial. Once your free trial ends, you will not be able to access any of the content you created. The good news is your content doesn’t disappear; when you subscribe to a paid plan, you regain access to all your content. Please contact us directly for more information.
Do I have to sign a long-term contract?
No. Online plans are flexible and can be paid annually. If you choose to cancel your account, you will never be charged again. Refunds cannot be issued for payments already made and we do not provide partial-term refunds.
Which types of payment are accepted?
We accept VISA, Mastercard and American Express credit cards. Unfortunately, we cannot accept debit cards. You can also have us send an invoice to your company when you get past $5000 USD dollars. Please contact us directly to sort out the details.
What if I run out of storage?
No problem, we can add more storage to your account. Additional storage will be available as an add-on to your subscription.
What are set-up fees?
Set-up fees include training and onboarding, single sign-on (SSO) support, and other related services. The cost for onboarding depends on your use-case, but generally varies from $1000 – $2500 USD dollars.
How safe is my data?
We take security seriously. Synapse constantly keeps its security practices state-of-the-art to safeguard your data and maintain your trust. You can learn more here.
No problem. Just contact us and we’ll answer all the questions you have.