- Unlimited Projects
- Unlimited Collaborators
- Branding & Customization
- Sharing & Publishing
- Live Chat Support
Everything in Individual, plus:
- Admin Controls
- Training Requests
- Project Templates
- Experience API
- Single Sign-On
- Personalized Onboarding
- Customer Success
Everything in Business, plus:
- Unlimited Everything
- Advanced Security
- Custom Services
*Business and Enterprise packages require onboarding. A one-time setup fee will be added to your invoice in that regard. See FAQs below for additional information.
Do you offer discounts to academics, students, or non-profits?
Yes. If an entire educational organization, such as a university, is interested in a school-wide subscription, we can offer a reduced rate for an Enterprise plan. We reserve the right to end the discount program due to abuse of the promotion or other circumstances. Please contact us directly for more information.
How do I get a free trial?
Free trials are provided to potential customers who are seriously evaluating Synapse. If you would like to consider purchasing Synapse, feel free to request a demo and ask for your free trial. Once your free trial ends, you will not be able to access any of the content you created. The good news is your content doesn’t disappear; when you subscribe to a paid plan, you regain access to all your content. Please contact us directly for more information.
Do I have to sign a long-term contract?
No. Plans are flexible and can be paid annually. If you choose to cancel your account, you will never be charged again. Refunds cannot be issued for payments already made and we do not provide partial-term refunds.
Which types of payment are accepted?
We accept VISA, Mastercard and American Express. Unfortunately, we cannot accept debit cards. You can also have us send an invoice when you get past $5000 USD dollars. Please contact us directly to sort out the details.
How much is onboarding?
It depends on your package. Onboarding is personalized for business and enterprise accounts and fees generally vary between $1000 – $2500. You only pay for onboarding once and the fees include client success, product training, system integration assistance, and more. Please contact us directly for more information.
What if I run out of storage?
No problem, we can add more storage to your account. Additional storage will be available as an add-on to your subscription.
How safe is my data?
We take security seriously. Synapse constantly keeps its security practices up-to-date to safeguard your data and maintain your trust. You can learn more here.
No problem. Just contact us and we’ll answer all the questions you have.