Work Smarter, Not Harder. Drive L&D Performance.

Synapse is the first operations platform for L&D. Streamline training intake, project and capacity planning, and content creation in one shared platform to work more efficiently.

Trusted by the world’s most innovative brands - big and small.

The Operations Platform for L&D Teams

  • Training Intake
  • Project Planning
  • Content Creation

Training Intake

Synapse standardizes and centralizes your training intake process so you can capture and report on the training needs from across your business.
Standardize Intake Forms

Customizable forms let you standardize the information you capture for requests.

Provide a Dedicated Portal

Provide business partners with a branded, dedicated portal to submit and collaborate on requests.

Collaborate with Requestors

Improve discovery and streamline back and forth communication with requestors so you are sure the right content is being created.

Integrate with Existing Tech

Synapse easily integrates with your existing tools and technologies.

Leverage Status Workflows

Manage requests statuses to provide full transparency to business partners so they know exactly what is happening with their request.

Get Insights and Analytics

Gain insights into the volume and status of requests through an admin dashboard.

Project & Capacity Planning

With Synapse you can easily view the status of all your projects and move them through various stages so you have full visibility into everything your team is working on.

Prioritize Projects

You’ll know exactly which projects are critical, which ones are less critical and exactly where each of them are in the planning and development process.

Ensure Team Alignment

Everyone will know what they are responsible for, what they’ve been tasked with and what needs to be worked on next.

Customized for Your Process

Whether you follow ADDIE, SAM, Agile or other learning models, Synapse allows you to customize the platform to how your team works.

Manage the Entire Training Lifecycle

You have full visibility into the lifecycle of a request right from submission through to project planning, storyboarding, collaboration, development and deployment.

Collaborate Seamlessly

Project owners, and other stakeholders collaborate easily on dedicated cards where they can contribute content, assign priority, attach requests and more.

Content Creation

Our collaborative platform makes it easy for anyone to develop learning content across your organization. Leverage best practices to rapidly prototype and build learning content at the click of a button. 

Create Learning Content in Minutes

Our step-by-step guided best practices enable anyone, from e-learning professionals to subject-matter experts, to create engaging learning content quickly and publish it in minutes.

Collaborate Seamlessly with Anyone

SMEs can easily create, contribute, or comment in real-time as you tag them throughout the platform. Assign tasks with due dates so content creation is more efficient.

Repurpose Knowledge and Content

Automatically capture content from internal or external subject matter experts that can be reused and repurposed to create content or bite-sized learning, accessible on any device.

Standardize Instructional Design Best Practices

Leverage digital templates to maintain control while empowering anyone in the company to design training with consistency and quality.

Update Content in Real Time

Our seamless integration with your LMS or LXP means any changes made to learning content are updated in real-time with a simple click. No need to re-export and re-import SCORM files.

Synapse is Purpose-Built to Solve Your L&D Team's Problems

CLOs

CLOs

Chief Learning Officers like to dig into the analytics and insights that Synapse provides so they can understand and share how L&D impacts business performance.

Learning Leaders

Learning Leaders

Learning Directors, VPs and Managers have full visibility into team performance. Information isn't siloed in different tools so they can spend more time on strategy and less time on administration.

Learning Ops

Learning Ops

LearnOps professionals are able to ensure that the L&D team is working efficiently. They have access to extensive data into who can take on more work and are able to keep work progressing by removing bottlenecks.

LX Designers

LX Designers

Instructional designers and SMEs are able to quickly create content in a collaborative and agile way leveraging best practices and templates. Courses can be published or exported for sharing throughout the development process.

Visibility

No more guesswork, get full visibility to manage your L&D team more effectively.

Velocity

Understand insights in real-time, reduce project cycle time and increase your L&D speed to market.

Productivity

Improve efficiency, speed up learning development and drive up productivity.

Impact

Optimize learning investment, improve ROI, and measure business impact.

Here's what our clients are saying:

“As a result of this new digital solution, ISE has seen an increase of 80% in unique readers of courses in the space of three months.”

Marketing Manager, 
International Student Exchange

“I wanted to find a way to build just-in-time, mobile-friendly training opportunities that would provide the coaching for just that needed skill, especially at the basic bronze level of competency development”
Senior Manager,
Global Learning Leader
jeff balmer american water

“We’ve been able to establish a process where we didn’t have one before. Now we can see who requested the training, what are they looking for, and everyone on the team can see it.”

Learning Designer,
American Water

american water logo

The Old Way vs. The Synapse Way

Old way

Disconnected L&D processes and poor visibility into projects and their statuses.

Training requests are received ad hoc or through disconnected forms or spreadsheets.

SME-collaboration

Business partners get little feedback into where their request is in the queue, causing frustration and tension.

Projects prioritization happens in meetings to assess who is available and which projects should be worked on next.

Course design and planning happens in documents and spreadsheets, disconnected from intake and development.

SMEs contribute content via email, chat or project management tools, leaving designers to cut and paste information into specialized authoring tools.

Course review happens far into the development phase making rework time consuming and cumbersome.

Design and development are two entirely separate phases, lengthening the time it takes to get to a finished course.

Publishing courses to an LMS requires exporting a static SCORM file, importing into an LMS and updates and changes are made through a repeat of this process.

Synapse Way

Centralized visibility into training intake, projects and course designs.

Training requests are centrally managed through a dedicated portal with customizable, standardized forms so consistent information is captured.

Business partners have a dedicated dashboard so they know the status of every request they’ve made at a glance.

collaborate

Project prioritization happens on the Synapse planning board showing full visibility into project ownership and status.

Course design and planning happens in a collaborative, centralized platform, using templates to ensure quality and consistency.

SMEs contribute content directly into Synapse as collaborators on the project, and communicate directly within the platform.

Course review happens throughout development by tagging SMEs and stakeholders to ensure the course is aligned to business goals.

Design and development are done using an agile approach where a blueprint and prototype are developed in real time.

Publishing courses to an LMS is done through exporting a dynamic SCORM file that only needs to be imported into an LMS once with all updates happening in Synapse with a single click.

Operations Software Built for L&D Teams

Improve the efficiency and effectiveness of your L&D team. Modernize collaboration, save time bringing projects to customers, and unlock operational insights to optimize your performance. With Synapse, your L&D team will work better together, increase efficiency, and demonstrate the impact of learning back to the business.

From the Synapse Blog

Staying at the top of the industry requires knowledge, and we’re always learning. Check out our latest knowledge on our blog or download additional information on our Resources page.

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Love ’em, hate ’em, the importance of subject matter experts (SMEs) and working with them cannot be …

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As offices re-open and companies are requiring employees to spend at least a few days …

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The Great Resignation: Plugging the Leadership Skills Gap

The U.S Bureau of Labor Statistics recently reported that 4.3 million workers left their jobs …

Read more
best subject matter experts

How to Hand Pick the Best Subject Matter Experts for Your Training Project

Love ’em, hate ’em, the importance of subject matter experts (SMEs) and working with them cannot be …

Read more
zoom call

The Challenge of Managing Training for the Hybrid Work Environment

As offices re-open and companies are requiring employees to spend at least a few days …

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Back to School: Training Your SMEs On Synapse

Our Customer Success Team shares three simple steps to set your Subject Matter Experts up …

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Increase Your L&D Team Efficiency by 60% or more.

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